As a photographer, you will inevitably encounter difficult clients—it’s not a matter of if, but when.
These clients might push all your buttons and misunderstand your workflow.
So, how do you keep your clients happy while ensuring they follow your rules?
Discover Libby’s superpower: delivering exceptional customer service while running a clientfocused business. She shares practical steps to prevent “bad clients” and set clear expectations, so your clients understand who you are and what you do as a professional photographer business owner.
Topics covered include:
• Aligning incentives
• Implementing policies that protect your business
• Stepping into your role as CEO
Libby discusses handling tough situations and emphasizes the importance of your response.
“Do not be a garbage person in your moment of pain!”Avoid reacting in anger, and instead, take a moment with a “let me get back to you” to formulate a sound, proactive solution.
Clients want to be heard, and this approach ensures you maintain professionalism and control.
This interview is essential for anyone who works with people. Don’t miss it!
