Because a well-prepared client = a confident buyer.
Today’s task is all about creating your Client Lounge — an online welcome hub that helps your clients feel taken care of before they ever step in front of your camera.
This isn’t just a cute add-on — it’s one of the smartest ways to elevate the client experience, reduce email ping-pong, and guide clients clearly through the process.
Here’s what a great Client Lounge includes:
→ A personalised welcome message or video
→ What to expect before, during and after the session
→ Tips to prep (what to wear, how to prepare kids/pets/etc.)
→ Product previews and room view examples
→ Pricing and artwork info
→ How to book or confirm details
→ Studio tour or directions
→ Frequently asked questions
Bonus: Since it’s all in one private URL, you can keep it updated any time — no need to re-send documents or PDFs!
Want to deep dive? Watch The PPBN Masterclass “Client Lounge: Creating a Seamless Client Experience with Katrina Johns”
https://ppbnonline.com/courses/the-client-lounge-creating-a-seamless-client-experience-with-katrina-johns/
Action Step:
If you already have one, review it! Does it still reflect your current experience, products, and tone?
If you don’t start by creating a new URL and add all those basic items that you send out to your clients time and time again. The work has already been done. You might need to go through your emails
Mini Task:
Concentrate on one of these two tasks:
→ What to expect before, during and after the session
→ Tips to prep (what to wear, how to prepare kids/pets/etc.)
ACCOUNTABILITY
Let’s celebrate your progress!
Once you complete today’s task, simply comment “Done” to stay accountable.
FB PPBN Connect Link: https://www.facebook.com/photo/?fbid=10171255583285447&set=g.369017968789517
