The Client Lounge: Creating a Seamless Client Experience with Katrina Johns

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Want your clients to show up prepared, confident, and ready to order?

In this relaxed and practical masterclass, Katrina Johns from Accent Photography walks you through how to create a simple but powerful client portal — or as she calls it, the Client Lounge.

You’ll see exactly how Katrina uses hers to improve communication, streamline her workflow, and help clients feel taken care of from the moment they book. Not only does it save time and reduce admin, but it’s also helped increase her average sale by $500+ per client.

This is a behind-the-scenes look at what’s included in her portal, how it’s built, and how she’s woven it into her client journey using Showit and 17Hats.

Inside the session, you’ll learn:

  • What a client portal is (and why it’s more than just a digital welcome pack)
  • The must-have sections to include — from prep tips to pricing
  • When to send the link and how it builds trust after booking
  • Simple design tips to make it easy to use (even on mobile!)
  • How to use it to reinforce product sales and reduce client overwhelm

If you’re ready to build a smoother experience for your clients and make life easier for yourself in the process, this one’s for you.