It’s the little things that leave the biggest impact.
Today is about the tiny, thoughtful touches the often-overlooked 1%ers that elevate your client experience from “great” to “unforgettable.”
From the moment they enquire to the moment they hang artwork on their wall, your clients are taking in every detail. It’s the small things that build trust, create delight, and turn happy clients into loyal advocates.
Think:
- Curated playlists during the session
- A chilled bottle of water or coffee on arrival
- A picnic rug or umbrella for outdoor shoots
- A lucky dip box for kids
- Handwritten thank-you cards
- Café-style coffee
- Soft ambient lighting in the studio
- A “wedding survival kit” for brides
- Full stocked change table for Newborns
- Welcome Sign on arrival
These don’t take much… but they matter more than you think.
ACTION STEPS:
Today, let’s crowdsource the magic!
In the comments, list AS MANY of YOUR favourite 1%ers, the little touch you’ve added (or plan to add) that makes your client experience just that little bit extra.
Let’s build the ultimate PPBN list of feel-good, service-elevating ideas!
ACCOUNTABILITY
Drop at least one 1%er in the comments big or small and let’s inspire each other to create moments that matter.
It’s the little things… that lead to big results.
FB PPBN Connect Link: https://www.facebook.com/photo/?fbid=10171266065160447&set=g.369017968789517
